Tech for Good: How TELUS Is Driving Human Impact Through Innovation
Tech for Good: How TELUS Is Driving Human Impact Through Innovation
Inside TELUS’ Mission to Leverage Technology for Social Purpose and Lasting Change
Mar 27, 2025
Tech for Good: How TELUS Is Driving Human Impact Through Innovation
What happens when technology levels the playing field—when education, innovation, and opportunity become more accessible than ever before? For many, AI is that transformative force, acting as the Great Equalizer across industries. Live from MWC Barcelona, host Matthew Roberts is joined by Tomer Gingold from Amdocs and Hesham Fahmy, Chief Information Officer at TELUS, to explore AI’s ever-evolving impact. Hesham kicks things off by breaking down TELUS’s transformation from a traditional telecom company to a tech-driven powerhouse, shifting IT from a cost center to a strategic value creator. He also highlights AI’s power in education and knowledge democratization, making information more accessible while revolutionizing the way businesses operate. The discussion delves into AI’s societal impact and its alignment with TELUS’s mission to use technology for social good. Looking ahead, the trio examines AI’s rapid adoption, shifting public perceptions, and what the next 12 months might hold. Discover how AI isn’t just driving innovation—it’s making knowledge more accessible than ever.
Quote from Placeholder Name
“That's essentially the ethos of what TELUS is [on social capitalism]. It's what we give and what we live. We're all about social purpose. It's very much about how we use our technology, or technology in general, to drive better human outcomes. The ethos is how do we create access. At our core as a telco, it's how do we provide a lot of connectivity to remote areas and underserved areas and level up and create that access. We have a lot of programs for mobility and for good data. We are helping everybody level up. Have equal access. And so that's a big part of it.”
Speaker
Hesham Fahmy, Chief Information Officer, TELUS
Quote from Placeholder Name
“Let's be honest… most of the ecosystem in the industry, a lot of the systems are still fragmented – built for purpose and isolated. It takes a long time especially when finance is involved, and money is involved. Then the whole cycle takes ages. So you need something drastically different. And this is why we believe that monetization engines are not just built to make the money. It needs to create the compelling experience and to help you run faster, innovate, experiment, maybe even fail, but fail fast, correct and run faster.”
Speaker
