Generate tomorrow’s Signature Customer Experiences. Deliver effortless, hyper-personalized, and proactive commerce journeys across all channels. Designed for telecoms, this catalog-driven, AI and GenAI-powered approach supports the entire commerce lifecycle, from discovery to fulfillment, enabling seamless interactions for all channels, business lines, and customer segments.

Amdocs Commerce

Optimizing Every Telecom Sales Opportunity

CSPs need a telecom-specific commerce solution. Amdocs Commerce modernizes sales, streamlines order management, and unifies channels, customer types, and order lifecycles for seamless journeys.

AI, GenAI, and Agentic capabilities enable personalized interactions, context-aware recommendations, and proactive guidance, boosting engagement and conversions.

With cloud-native architecture, low-code/no-code tools, and TM Forum-compliant APIs, Amdocs Commerce integrates seamlessly, managing complexities. Designed for telcos, it accelerates time-to-market, supports flexible pricing, and powers innovative bundles, driving growth and differentiation.

Benefits

Purpose-Built for Telecom Complexity

Streamline telecom interdependencies with Amdocs Order Management. Manage eligibility, configurations, and hierarchies for all customer types, ensuring accurate fulfillment. Simplify products, services, and lifecycles with seamless integration for consistent, end-to-end efficiency.
Unify Commerce Across Channels and Customer Types

Consolidate all engagement channels, customer segments, and lines of business into a single, unified platform. Deliver consistent pricing, promotions, and configurations while enabling seamless start-anywhere, finish-anywhere commerce experiences.
Deliver Personalized, AI-Driven Customer Journeys

Leverage embedded AI, GenAI, and integrated copilots to offer real-time, contextual recommendations and proactive guidance. Tailor every interaction to customer needs, increasing engagement, satisfaction, and conversion rates.
Accelerate Time-to-Market and Simplify Operations

Launch new offers, bundles, and pricing strategies in record time with configuration-driven tools, reusable templates, and low-code/no-code functionality. Minimize IT dependency while reducing operational costs and inefficiencies.
Scale for Any Business Need

Handle complex interactions such as upgrades, replacements, amendments, and cancellations across all customer types and sizes. Ensure consistent agreement alignment and deliver reliable, scalable commerce solutions at every touchpoint.
Future-Ready for Growth

Adapt to industry needs with cloud-native, API-first architecture for scalability and flexibility. Seamlessly integrate with partners to deliver innovative bundles and enriched offerings, meeting diverse customer demands and enabling future growth.

Resources

The Five Essential Elements for Sales Growth for CSPs

To achieve sustainable growth and expand revenue streams, CSPs need to ensure each offering is designed to unlock new sales opportunities.

Learn more

Non-Core, Big Impact: The Commerce Shift Shaping CSP Futures

According to our research, delivering a positive return on investment was the top challenge cited by CSP leaders when launching a non-connectivity offering.

Learn more

The CXO guide to telco B2B Commerce: The criticality of telco-specific full stack systems

Learn more about how today's telecommunications providers are expanding deeper into the enterprise value chain, driven by factors that extend well beyond 5G capabilities.

Get the guide

Download

Introduction: Amdocs Commerce

eBook: The Telco Tipping Point

Datasheet: Amdocs Commerce Solution

Customer Engagement Platform

Whitepaper: Digital Commerce

Amdocs Commerce

Supercharge telecom sales by eliminating complexities, streamline the entire sales cycle, and optimize every touchpoint of the customer journey. - Explore Amdocs Commerce