Amdocs Named Industry Leader in Telco CX by Omdia, Achieving Top Recognition in Omnichannel Consumer Engagement
Amdocs is the only vendor to receive Advanced Capability in every category in Omdia’s latest report on omnichannel solutions for telcos. Our AI-driven, telco-specific CRM and unified platform set us apart as the market leader in customer experience innovation.
Omdia has recognized Amdocs as the industry leader in telco CX, awarding us Advanced Capability across all categories in its latest Market Radar: Consumer Engagement Omnichannel Solutions for Telcos report. Our AI-powered, telco-specific CRM and unified customer engagement platform deliver seamless, personalized experiences across all channels.
Amdocs Leads the Industry in Telco Customer Experience
Amdocs has been named the top-ranked vendor in Omdia’s Market Radar: Consumer Engagement Omnichannel Solutions for Telcos report, securing Advanced Capability in every category.
Omdia highlights Amdocs’ "complete telco-specific CRM solution", designed to unify customer engagement from sales and marketing to service and support across all channels. Our AI and GenAI-powered platform, including a growing library of pre-built use cases, ensures seamless, intelligent interactions at every touchpoint.
What Sets Amdocs Apart?
- Advanced Capability Across All Categories - The only vendor recognized at this level
- AI & GenAI-Powered Engagement - Leveraging real-time data for hyper-personalization
- Unified Omnichannel Experience - A seamless customer journey across digital and human-assisted channels
- Low-Code Experience Platform - Accelerating omnichannel application development for telcos
- Future-Proofed for Emerging Technologies - Continuous innovation in AI-driven CX
With a modular, pre-integrated approach, Amdocs empowers telcos to deploy solutions at their own pace while ensuring a consistent, personalized, and efficient customer experience.
