Amdocs Logo

Amdocs helps you keep support in focus.

A picture is worth 1,000 words – and visual interaction is priceless. With Amdocs, you can be everywhere at once. 

 

For your customer, remote visual assistance provides unprecedented freedom to get things done faster and more easily, often without the need for a service technician. Intelligent virtual assistance helps get them set up while visual self-service resolves questions fast. Plus, instant visual information lets your tech team provide rapid troubleshooting of on-site problems – often without costly truck rolls. You’ll reduce churn while also reduce support agent costs. Everybody wins. 

With eyes on the ground, the journey becomes simpler, faster, and clearer. Installation, registration, service, and support are as easy as pointing their mobile device’s camera. Connect with virtual assistance 24/7 or human support teams so you can be everywhere your customers need you to be. 

Benefits

  • Build loyalty

    Reduce your customers’ effort and end frustration trying to describe components or pinpoint the problem.

  • Turbocharge service

    Give your service teams all the information they need, often without leaving their desks.

  • Field backup

    Support your technicians in the field with instant visual guidance and knowledge base search.

  • Outstanding in your field

    App-free visual support technology offers a distinctive edge over competitors’ offerings.

  • Enhance self-service

    Let customers help themselves – create virtual walk-throughs of install processes, troubleshooting, and more, all AI-connected to knowledge base information.

  • Upsell potential

    AI can detect outdated or less efficient hardware and provide strategic recommendations for better solutions.

Find out how Amdocs can help your business.

Find out how Amdocs can help your business.