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How we can help you meet customers eye to eye, wherever they are.

Your customers don’t want to be told how to get in touch with you. Amdocs lets them find you where they already are, whether that’s phone, email, WhatsApp, SMS, or their favorite social media. And they expect resolution through a single medium, even if that means submitting documents, identification, or signatures. Still relying on a simple contact form to capture leads and screen customer inquiries? 

Whether it’s conversion, onboarding, or retention, digital service channels help agents do more with your existing assets–through a single intuitive interface. And with fully integrated dashboards and reporting, Amdocs gives you the KPIs to prove it easily. Everybody wins. 

Benefits

  • Omnichannel inbox

    Present a streamlined, consistent response that scales easily across all your social media assets.

  • Automate recurring inquiries

    Provide responsive customer service areas for your site, social media, and apps, hooked up to your existing knowledge management system.

  • Build relationships

    Build ties with customers and eliminate frustration with follow-up messages for long hold times or abandoned contacts.

  • Seamless routing

    Identify and anticipate customer needs early with auto-assessment, connected to business logic, so you can boost satisfaction by routing customers to the agent with the best skills.

  • Virtualize support

    Harness richer, more meaningful multimedia interactions to eliminate on-site service calls and track performance with meaningful, actionable KPIs.

  • Personalize interaction

    Pull in data from all your existing systems, from CMS to ERP and billing, for a richer, more satisfying experience that maximizes sales potential.