Delivery of critical AT&T programs
Delivery of critical AT&T programs
AT&T Quarterly Newsletter - February 2024 - Programs
AT&T Quarterly Newsletter - Programs
On Sunday, February 4, 2024, the AT&T Consumer Classic teams successfully completed the 2402 deployment – the first major release of 2024!
Despite this being the largest release dating back to August 2022, and notwithstanding the last-minute requests we encountered, we successfully delivered a seamless release to our client.
"Wanted to express my Thanks and Congratulations on an Amazing February release. This was one of the largest Feb releases we have had and we executed flawlessly. Very impressive considering some of the last minute pressures we took on to get code into the release based off business needs. It’s a testament to the analysis and hard work that was put into our quality summit at the end of the year and great to see those efforts paying off with a smooth release. Amazing Job and Wonderful start to the year!!!! "
Key highlights
Instant-on disconnect fix
Helping reduce the confusion in care centers handling ACC accounts by clearly identifying Instant-On accounts in the ordering systems. This project will help AT&T save $1.8M over the next two years!
Greenfield due date
By providing customers with an accurate due date of network readiness, this initiative aims to help reduce calls coming into Tech and Loyalty and increase subscribers.
AT&T HomeTech Protection
Research has shown that when a customer is having issues with a 3rd party Wi-Fi connectable device, they end up dissatisfied with their ISP. This project looks to offer their broadband customers an insurance policy that covers eligible home tech. It covers damage, loss, or theft of home office and entertainment devices, smart home products, and Wi-Fi-only personal wearables.
Hyperlocal marketing
Hyperlocal Marketing is only step 1 in the Hyperlocal program, helping AT&T to market new offers and promos at the address level. Next step is Hyperlocal Pricing, stay tuned for more details on this initiative deploying in 2404.
Fiber Kit (MVP1)
The All-Fi Pro/Fiber Kit program will monetize the Wi-Fi 7 RG and Extenders (up to 5 included) via a subscription bundling model. It will include Extended Wi-Fi Coverage Service (EWCS), Internet Security Advanced (ISA), and Internet Backup.
The project is launching in three Minimum Viable Products (MVPs):
- MVP 1 Eligible customers w/Wi-Fi 6 (BGW320) EWCS + ISA is included for 2Gig/5Gig Tier rate plans at no additional monthly cost.
- Stay tuned for MVP 2 and MVP 3, deploying through 2408
CSAT highlights of valuable contributions
Strong Technical Acumen
- Demonstrates exceptional technical knowledge of application systems, ensuring efficient problem-solving and effective solutions.
Work Ethic and Resourcefulness
- Exhibits a strong work ethic, going above and beyond to meet project requirements.
- Resourceful in finding innovative solutions to challenges.
Customer-Centric Attitude
- Willingness to assist and support colleagues and clients.
- Accommodates last-minute requests from AT&T with a positive and proactive approach.
Future CSAT improvements
Empowering Employees
We are committed to empowering our non-management employees by broadening their experiences:
- Offer and promote internal learning opportunities
- Enhance soft skills
Processes & communication enhancements
We are making significant updates to our project management processes and commitment:
- End-to-end risk management process
- Commitment definitions and mitigation strategies
- Escalation path for risks and time commitments
Amdocs PMO unveils the Project Reporting dashboard
We are thrilled to unveil our latest innovation - the Project Reporting Dashboard! This powerful tool stands as a beacon of alignment, connecting every corner of the AT&T Consumer Program, supporting AT&T Executive Reporting.
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Unified alignment: Our mission to ensure seamless alignment across all Amdocs teams - PMO, Scoping, Solutioning, Development, T1/T2, and Production Support. The dashboard offers transparency across teams and AT&T, managing toward shared common goals.
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Automated vigilance: No more shadows of uncertainty! Our sentinels keep watch, alerting PMs and management when critical program milestones approach or risks loom.
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Simplicity amplified: Imagine a single point of reference - a dashboard distilling complexity into clarity.
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Value: The dashboard will make its way through different releases, with each focusing on reducing any potential errors, enhancing simplicity, and adding further identified value to our teams.
In addition to the dashboard, our PMO team has been hard at work simplifying our process workflows. While the journey is ongoing, we’ve already closed two chapters in Q1. Brace yourselves for more transformative changes in the weeks and months ahead.
Driving lead project management value delivery
Amdocs and AT&T share a longstanding, trusted partnership, consistently delivering value to both organizations with a focus on delivering exceptional service while ensuring efficiency and cost-effectiveness.
Amdocs PMO brings invaluable expertise in Lead Project Management. Strong leadership and delivery proficiency enabling collaboration in seamless execution of complex projects within Fraud, Customer Protection Risk Management, Business Solutions and Professional Services.
Lead project management expertise across various value streams:
- Mass markets development
- Security modernization
- Technology lifecycle
- Tech enablement
- Technology transformation
- Video
- Wireless network
- Core network capacity
- Emerging business strategies
- Maintenance
