MCE provides digital-first omnichannel device lifecycle solutions and services to mobile operators, electronics retailers, insurers, 4PLS, and OEMs.

MCE’s industry-leading solutions mobilize operations, increase revenues and decrease inefficiencies. Specific solutions range from device diagnostics and care, to trade-in management with a price guarantee, to handling device returns. All are omnichannel-ready and provide fully integrated data management to anticipate customer needs around device-related issues (e.g., device health, upgrade timing).

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Website: www.mce.systems

Benefits

  • Improve mobile device upgrade velocity
  • Reduce customer & frontline friction
  • Improve NPS through service satisfaction
  • Increase VAS attach rates
  • Improve the cost to serve, both upstream and downstream

Use cases

Transition DLM to a digital-first and integrated self-service experience for delivery of seamless customer journeys that solve the customer and operator's needs in real-time.

  • E2E Device Lifecycle Journey Management
    • Streamlined Setup: BYOD onboarding, device asset management, platform-agnostic content transfer, VAS X/Up-sell
    • Comprehensive Service & care: Device issue resolution, NTF deflection, repair avoidance tools & loaner management, VAS X/Up-sell
    • Upgrade, with Trade-in: Guaranteed price trade-in, VAS X/Up-sell
    • Trade-in Management System: Multi-trader Market-place, Omni-channel Deployment, Promotion & Campaign Management
    • Extended Warranty & Insurance: Policy eligibility & claims management, VAS X/Up-sell
  • Omnichannel Deployment:
    • Wireless Retail
    • Contact Centers
    • Online
    • White-labeled App & MyOperator SDK
    • Logistics Centers, Traders, Device Repairers & 4PLs
  • Best-next-action Workflows:
    • Intelligent, data-driven processes that provide context-based best-next-actions to customers, as well as guide and enforce staff workflows
  • BI & Data Analytics, to anticipate customer needs around device-related issues