Amdocs Logo

Achieve banking efficiency with one source of financial and regulatory data

KMS Lighthouse feeds financial reps and customers with the information they need to make smart financial decisions. This is enabled by support processes that connect the dots between different functions, providing smooth knowledge distribution to the people who need it when they need it.

placeholder caption placeholder caption placeholder caption placeholder caption placeholder caption

Website: https://www.kmslh.com/

Benefits

  • Grow revenues in a competitive environment
  • Available from any touchpoint or device
  • Customer & employee experience excellency
  • Knowledge governance from one place
  • Simplification of complex processes
  • Better financial decision making
  • Direct regulated knowledge transfer
  • Drives operational efficiencies
  • Unified brand experience across all channels
  • Transparent regulatory compliance

Use cases

  • Agents and financial consultants: provides access to knowledge during interactions as needed
  • Knowledge portal for employees: centralized repository for company knowledge as a single source of truth
  • Distributed workforce: knowledge to support remote workers via any device
  • Help center for self-service: enables customers and business partners to access and consume knowledge and FAQs
  • Automation and agent assist: reduces interaction time and effort by providing AI-automated responses

 

KPIs

  • 50% reduction in training and onboarding costs by intuitively providing answers and knowledge, clearly and simply
  • 20%-30% reduction in interaction handling time, with users able to access knowledge quickly and easily
  • Typical error rate and FCR reduction of 15%, with access to the most accurate and recent answers and knowledge