Customer Engagement Platform

Reimagining the telecom experience together

The new Customer Engagement Platform by Amdocs & Microsoft is designed to enable CSPs to provide their customers with simple, digital-first, AI-driven intuitive experiences with an all-encompassing marketing, sales, commerce and service platform, serving consumer and enterprise customers on a single, open, telco and cloud-native platform. Now with built-in generative AI and copilots across the entire portfolio, inclusive with telco-specific use cases serving multiple organizational users and customers, powered by the combination of the Amdocs amAIz Platform with Microsoft Copilot

Innovating telco interaction: 451 Research spotlights Amdocs

Leading customer experience & commerce industry analyst Sheryl Kingstone showcases the Amdocs - Microsoft partnership and the Customer Engagement Platform.

Benefits

AI-powered marketing, sales, commerce, and customer service

Real-time, AI-driven contextualized and harmonized end-user experiences and journeys across all channels and applications and customers’ life-cycle.
Frictionless experience

Contextualized and harmonized end-user experiences and journeys across all channels and applications, with a seamless employee experience.
Built for telco

Combining the best of Microsoft and Amdocs in one solution that simplifies telco complexities and serves consumer and enterprise businesses across the entire lifecycle on a single platform.
Business agility

Leveraging open APIs and top notch technologies including AI, low-code/no-code and cloud to drive automation, fast time to market and maximum flexibility.
A complete solution

A single platform that supports CSPs’ entire sale-cycle for consumers and enterprises, from lead to post-purchase.
Supercharged productivity & collaboration

Boost efficiency with connected applications to sell more and resolve issues faster with Integrated collaboration across applications.