Order to Activation Managed Services

Optimize end-to-end order to activation mission critical processes

How to reduce order fallouts and optimize activation

Brochure: Order to Activation Managed Services Solution (PDF)

Article: TMF Business Process Outsourcing - Thought Leadership (PDF)

By the year 2016, it is estimated that there will be about 24 billion network-connected devices, far exceeding the number of people on Earth. Service providers must be ready to handle this enormous load with the right systems and processes. With the growing complexity and volume of today’s multi-play orders and the increasing focus on enterprise customers, service providers face rising cost pressures and the need to optimize the mission-critical order handling process.

The Amdocs Order to Activation solution helps service providers by improving the ordering process for customers. This innovative, value process operation (VPO) offering - a combination of technology, services and operations with a structured methodology - aligns disparate systems and automates manual processes, streamlining the process from order capture to service activation. It utilizes a holistic, automated, end-to-end operation approach that includes innovative tools and services, business processes and a success-based KPI business model.

The Amdocs Order to Activation solution delivers tangible business results including:

Reduced order fallouts and cancelations: fallouts reduced by up to 60 percent and order cancelations reduced by up to 10 percent
Reduced costs: Day-one reduction of operation costs by up to 35 percent; Automated and reduced manual work by up to 40 percent
Improved customer service: Decreased activation complaint calls by up to 10 percent; Decreased missed customer appointments by up to 12 percent
Reduced cycle time, accelerated revenue via improving lead times by 7-20 percent

"...Service providers are under constant pressure to improve customer service levels, and lower order processing costs and order cycle times… need for service provider’s investment in streamlined end order management system with the expectation that such a solution will manage all aspects of the order-to-cash cycle from order capture to fulfillment and settlement."