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Market Insights 

 

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Amdocs managed services customers benefit from our industry insight and thought-leadership. Our unmatched industry experience and access to best practices – gained by working with leading service providers across the world – enable us to help our customers prepare for the future. By issuing frequent white papers and articles, we help service providers analyze recent market trends and understand how best to maximize the benefits of managed services.


ARTICLES, BROCHURES, etc...

WHITEPAPERS

Mobilicity Informa Case Study: Mobilicity's Canadian outsourcing strategy

Author: Informa | Added Aug 2011

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Managed Services Catalog Amdocs Managed Services Catalog

Author: Amdocs | Added May 2011

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Mobilicity Amdocs Customer Success Story: Greenfield Wireless Innovator Outsources Mission-Critical Functions to Amdocs for Rapid Success

Author: Amdocs | Added May 2011

Mobilicity Speeds to Market with "Extreme Outsourcing" Model

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GSS Mobilicity Outsourcing allows entrants to compete in mobile market

Author: Global Telecoms Business | Added April 2011

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Outsourcing View from the Top: Dave Dobbin of Mobilicity

Author: Global Telecoms Business | Added April 2011

Outsourcing allows new entrants to compete in mobile market

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Extreme SM Extreme outsourcing with Amdocs means new competitor avoids the learning curve

Author: Global Telecoms Business | Added April 2011

Amdocs helped Canadian newcomer Mobilicity launch a competitive service within only five months, and establish agility in a fiercely competitive marketplace owned by giants

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GSS Capex Gearing up for moves from CapEx to OpEx

Author: TM Forum | Added 2011

TM Forum Business Intelligence Quarterly

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GSS Guide The Road to Operational Efficiency

Author: TM Forum | Added 2011

TM Forum Quick Insights report.

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Global Telecom Business Managed Services: Enabling the Connected World

Author: Global Telecoms Business | Added October 2010

Feature article discussing how communications service providers can leverage outsourcing models and partnerships to lower costs and improve operations, while also launching new operations and executing transformation and modernization projects. Includes a Q&A with Ronald Wolf, Division President, Amdocs Managed Services.

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Enabling Connected World Enabling the connected world

Author: Communications Today | Added October 2010

Managed Services to Drive Indian Growth

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Managed Services Success Guide Managed Services: A Brief Guide to Success

Author: TM Forum | Added August 2010

This TM Forum Quick Insights report on managed services, sponsored by Amdocs Global Strategic Sourcing, highlights the success factors and different managed services issues service providers should consider, including how to approach procurement and choosing the right partner.

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Billing OSS World Amdocs Shapes New Managed Services

Author: Billing & OSS World | Added May 2010

Amdocs showcased its data and operations center in Champaign, Ill., for journalists in April 2010, and with it, its expectations for managed services.

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Abhay Kumar Strategic Sourcing without Losing Control

Author: TelecomAsia.net | Added March 2010

Interview with Abhay Kumar, Vice President, Amdocs Managed Services.

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SLA Outsourcing Shift toward SLA Driven Outsourcing

Author: Communications Today | Added October 2009

Interview with Anshoo Gaur, Head-Amdocs India and Member of Amdocs' Global Leadership Team

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Outsourcing Strategy Outsourcing Strategy – Adopting a Holistic View

Author: Amdocs | Added April 2009

Outsourcing is not just about cost reduction. In order to maximize the overall benefits of managed services, outsourcing strategies should also consider: business processes and operations quality improvement, business growth and modernization enablement, and transition and employee re-badging options.

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GSS Customer Experience Stop Going It Alone: Using Managed Services to Enhance Customer Experience

Author: Amdocs | Added May 2011

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GSS Transformation Managed Transformation: The Low-Risk, High-Reward Alternative

Author: Amdocs | Added May 2011

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Telecom IT Managed Services Assessing Success Factors for Telecom IT Managed Services – A Capabilities & Experience Assessment

Author: TM Forum | Added August 2009

This white paper explores the required managed services provider assets, capabilities and experience, all of which are critical for delivering successful B/OSS managed services

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SURVEYS

OSS Survey Service Providers View Modernization as Key to Successful OSS Managed Services (Summary of Key Findings)

Author: Amdocs and Coleman Parkes | Added May 2009

This global survey of 100 Tier 1 and Tier 2 service providers, conducted by Coleman Parks and commissioned by Amdocs, examines service providers' use of managed services to support their operational support systems (OSS).

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VIDEO

GSS Overview Amdocs Managed Services Overview

Author: Amdocs

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GSS KPI Do More to Optimize Your Operations

Author: Amdocs

Amdocs Managed Services and KPI

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Why Amdocs Why Amdocs

Author: Amdocs

Dave Dobbin, President & CEO of Mobilicity, on Amdocs Managed Services

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Rick Centeno Rick Centeno, former head of IT at Vodafone Netherlands, on Amdocs Managed Services

Author: Amdocs

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