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Amdocs Interactive wants to enable service provider self-service portals
Paris Burstyn, Sally Banks
Ovum, September, 2009 |
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Risks and Rewards in High-Growth Emerging Markets
Haim Kantor, Amdocs
xchange, March 17, 2009 |
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Preparing for the Worst in a Recession
J. Esteban Contreras, Amdocs
March 2009 |
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Don't Buy Software. Don't Buy Services. Buy Results!
Dana Porter, Amdocs
February2009 |
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Building the Business Case for Transformation
Dana Porter & Guy Strauss, Amdocs
Pipeline, February, 2009 |
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The Other CEO: In Search of the Customer Experience Officer
Seth Nesbitt, Amdocs
December 2008 |
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Managing the Customer Experience: Apathy or Confusion?
Sharon Pinnock, Amdocs
November 2008 |
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Don’t Neglect the Customer Experience in Rush to Market
David Chambers, Amdocs
WirelessWeek, October 2008 |
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Risks and Rewards in High-Growth Emerging Markets
Patrick McGrory, Amdocs
billingworld.com, September 2008 |
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Amdocs Tries to Unify Contact Center Information
destinationcrm.com, November 2007 |
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A Telephony Podcast: Interview with Amdocs Consulting's David Groom
TelephonyOnline.com |
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Integrated OSS/BSS tops carrier back office wish list
TelephonyOnline.com, April 2007 |
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CRM Magazine Names Amdocs a "2007 Service Leader"
DestinationCRM.com, April 2007 |
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New CRM Tools Make the Most of Customer Interaction, One Client at a Time
phoneplusmag.com, March 2007 |
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Using Untapped Information on Network Services to Improve Service Providers' Business
Amdocs, October 2006 |
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Amdocs’ Perspective: The Impact of California Public Utilities Commission (PUC) "Bill of Rights"
Amdocs, September 2004 |
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BT: A Service Management Journey
The Yankee Group, July 2004 |
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Yankee Group Validates Success of Amdocs-Clarify Acquisition
destinationCRM, April 2004 |
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Amdocs Registers Double-Digit Growth(PDF)
XCHANGE Magazine, February 2004 |
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Ensuring your company’s CRM success(PDF)
Inside Billing, January 2004 |
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It’s Not Brain Surgery(PDF)
CRM Magazine, August 2003 |
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Vendors are ultimately responsible for CRM failures
Dror Pockard, President, Amdocs ClarifyCRM
Network World, July 2003 |
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What makes a good CRM package?(PDF)
Charles Born, Director, Amdocs ClarifyCRM
Computerworld, June 2003 |
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Transforming Knowledge into Action in the Contact Center
Dror Pockard, President, Amdocs ClarifyCRM
CRMToday.com, June 2003 |
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Clarify Is Clearly Better Fit at Amdocs(PDF)
Dror Pockard, President, Amdocs ClarifyCRM
Investors Business Daily, May 2003 |
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Amdocs ClarifyCRM help FedEx manage millions of customer interactions every month(PDF)
CRM Magazine, Feb. 2003
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Rockwell increases customer satisfaction with Amdocs ClarifyCRM(PDF)
searchCRM.com, Dec. 2002 |
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Billing and CRM: Obstacles or Enablers for Communications Service Providers?
Michael Couture, Vice President, Product Marketing, Amdocs
TMCnet.com, July 2002 |