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Amdocs Interactive wants to enable service provider self-service portals Paris Burstyn, Sally Banks Ovum, September, 2009 |
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Risks and Rewards in High-Growth Emerging Markets Haim Kantor, Amdocs xchange, March 17, 2009 |
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Preparing for the Worst in a Recession J. Esteban Contreras, Amdocs March 2009 |
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Don't Buy Software. Don't Buy Services. Buy Results! Dana Porter, Amdocs February2009 |
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Building the Business Case for Transformation Dana Porter & Guy Strauss, Amdocs Pipeline, February, 2009 |
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The Other CEO: In Search of the Customer Experience Officer Seth Nesbitt, Amdocs December 2008 |
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Managing the Customer Experience: Apathy or Confusion? Sharon Pinnock, Amdocs November 2008 |
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Don’t Neglect the Customer Experience in Rush to Market David Chambers, Amdocs WirelessWeek, October 2008 |
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Risks and Rewards in High-Growth Emerging Markets Patrick McGrory, Amdocs billingworld.com, September 2008 |
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Amdocs Tries to Unify Contact Center Information destinationcrm.com, November 2007 |
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A Telephony Podcast: Interview with Amdocs Consulting's David Groom TelephonyOnline.com |
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Integrated OSS/BSS tops carrier back office wish list TelephonyOnline.com, April 2007 |
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CRM Magazine Names Amdocs a "2007 Service Leader" DestinationCRM.com, April 2007 |
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New CRM Tools Make the Most of Customer Interaction, One Client at a Time phoneplusmag.com, March 2007 |
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Using Untapped Information on Network Services to Improve Service Providers' Business Amdocs, October 2006 |
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Amdocs’ Perspective: The Impact of California Public Utilities Commission (PUC) "Bill of Rights" Amdocs, September 2004 |
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BT: A Service Management Journey The Yankee Group, July 2004 |
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Yankee Group Validates Success of Amdocs-Clarify Acquisition destinationCRM, April 2004 |
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Amdocs Registers Double-Digit Growth(PDF) XCHANGE Magazine, February 2004 |
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Ensuring your company’s CRM success(PDF) Inside Billing, January 2004 |
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It’s Not Brain Surgery(PDF) CRM Magazine, August 2003 |
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Vendors are ultimately responsible for CRM failures Dror Pockard, President, Amdocs ClarifyCRM Network World, July 2003 |
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What makes a good CRM package?(PDF) Charles Born, Director, Amdocs ClarifyCRM Computerworld, June 2003 |
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Transforming Knowledge into Action in the Contact Center Dror Pockard, President, Amdocs ClarifyCRM CRMToday.com, June 2003 |
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Clarify Is Clearly Better Fit at Amdocs(PDF) Dror Pockard, President, Amdocs ClarifyCRM Investors Business Daily, May 2003 |
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Amdocs ClarifyCRM help FedEx manage millions of customer interactions every month(PDF) CRM Magazine, Feb. 2003
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Rockwell increases customer satisfaction with Amdocs ClarifyCRM(PDF) searchCRM.com, Dec. 2002 |
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Billing and CRM: Obstacles or Enablers for Communications Service Providers? Michael Couture, Vice President, Product Marketing, Amdocs TMCnet.com, July 2002 |