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"By on-going adoption of the latest maintenance release of Amdocs Charging, we are continually optimizing our billing system to support dramatically growing customer volume, expanding our services and billing packages, and seeing immediate ROI."
- Milan Zika, Vice President of IT, T-Mobile Czech Republic
T-Mobile deploys innovative technologies and reinforces market leadership with Amdocs charging supporting cutting-edge billing services
T-Mobile Czech Republic’s strategy is to deploy innovative technologies to reinforce market leadership continuously. The Amdocs Charging product is one element of this successful business model. T-Mobile Czech Republic has improved its billing services significantly. Continuous implementation of innovative software systems like the latest versions of Amdocs Charging enabled the following benefits: reduced operating costs, improved billing system performance, and reduced contact center inquiries. All these optimizations were realized even with dramatically growing customer volume at the same time. Faster return on investment for new and enhanced services and improved billing timeliness and accuracy are other benefits of this strategy. The partnership between T-Mobile CZ and Amdocs supports the differentiated customer experience necessary to maintain a competitive advantage and the achievement of market leadership in the postpaid mobile segment.
CHALLENGES
- Maintain a competitive advantage
- Speed time-to-market for new services and flexible billing options
- Implement a highly flexible and scalable billing system
- Support fast increases in subscribers and billing volumes
SOLUTION
- Conduct a detailed requirement design and thorough market screening in order to select an IT solution and close technology partnership
- The Amdocs Charging product and Amdocs System Integration services were chosen to realize innovative billing services and handle billing service challenges.
RESULTS
- Achieved market leadership, becoming number one in postpaid mobile segment
- Reduced number of invoice questions to the Contact Center by 20 percent
- Improved customer experience with improved billing timeliness and accuracy
- Helped speed return on investment (ROI) for new and enhanced services
- Reduced billing system operating costs by 7.5 percent
- Improved billing system performance by 30 percent, even as the number of postpaid subscribers increased 23 percent
"We compete on the basis of the value that we provide and the profit we derive from delivering a differentiated customer experience, and Amdocs products support T-Mobile in building and enhancing the Intentional Customer Experience."
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