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ONO OFFERS A WORLD-CLASS CUSTOMER EXPERIENCE USING AMDOCS OFFERINGS FOR CUSTOMER MANAGEMENT AND SERVICE AND RESOURCE MANAGEMENT (OSS)
"We have a strong working relationship with Amdocs, one of our key IT partners. The customer management and OSS solutions from Amdocs are critical to providing the experience that we want to give our customers."
Carlos Moreno, IT Manager, ONO, Spain
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| Headquarters: |
Madrid, Spain
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| Website: |
www.ono.es
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| Annual Revenue: |
1.6 Billion (2008)
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| Employees: |
3,500
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| Subscribers: |
2 million
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| Business: |
Fixed, broadband, television, MVNO mobile operator
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| Services: |
Postpaid fixed, ISP, voice, data, TV |
 ONO Success Story | With ambitious plans to expand its market share across a multi-service portfolio, ONO recognized that improving its customers experience would deliver a vital competitive advantage in the challenging Spanish market. To support this goal, and to enhance its operational efficiency, ONO decided to replace and consolidate its existing systems with the latest Amdocs CES offerings for Customer Management and Service and Resource Management (OSS). With the first phase of its systems renewal project complete, ONO is now enjoying a range of benefits from its new solutions and continuing partnership with Amdocs, including a consolidated network inventory and fully-automated service provisioning for residential customers. The Amdocs Customer Management and OSS solutions help ONO differentiate its offering and provide a stable, flexible and scalable platform to support its growth plan.
Challenges
- Reduce costs associated with diverse legacy systems
- Improve operational efficiency
- Reduce time to market for new services
- Implement scalable technologies to support stepwise migration
Solution
- Upgrade the existing Cramer OSS portfolio deployment for fulfillment
- Upgrade Amdocs Customer Management offering
Results
- Enhanced customer experience by implementing a more efficient, feature-rich and consolidated customer management system
- Increased operational efficiency by creating highly automated flow-though processes
- Lowered operational costs through system consolidation and the requirement for fewer personnel
- Lowered capital costs by maximizing use of sunk assets
- Supported growth plans by implementing scalable, proven and robust systems that support multiple
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