"Amdocs has helped us improve our operational efficiency and customer service, while reducing our operational costs. Our total cost of ownership has benefited, and we enjoy a very strong return on investment."

Results Achieved

-	Amdocs has helped reduce faulty and incomplete orders by 50% and significantly reduced the number of canceled orders
-	Processing time for data services orders has been cut from 20+ minutes to 3 – 4 minutes
-	CSRs can be trained in 3 – 4 days, rather than the months previously required
-	New rates and targeted discount plans can be launched much more quickly, helping retain and grow market share in the face of stiff competition
-	Improved service to corporate customers, including SLAs, increases loyalty and retention