"Amdocs has helped us improve our operational efficiency and customer service, while reducing our operational costs. Our total cost of ownership has benefited, and we enjoy a very strong return on investment."
Results Achieved
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Amdocs has helped reduce faulty and incomplete orders by 50% and significantly reduced the number of canceled orders |
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Processing time for data services orders has been cut from 20+ minutes to 3 – 4 minutes |
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CSRs can be trained in 3 – 4 days, rather than the months previously required |
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New rates and targeted discount plans can be launched much more quickly, helping retain and grow market share in the face of stiff competition |
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Improved service to corporate customers, including SLAs, increases loyalty and retention |