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Jim Tobin, Senior Vice President, Product Development, Comcast, speaks out about Amdocs
"It’s nice to have a company that is very, very focused on the needs of service providers, and Amdocs is clearly such a company."
"Amdocs’ vision impresses me in terms of their scope, their ambition and the number of acquisitions they’ve done to provide the components service providers need to deliver the
intentional customer experience
™
."
"Customer loyalty is not a constant, it needs to be earned every single day. The way to succeed in today’s dynamic environment involves committing to the right customer experience in a comprehensive, dynamic and repeatable way."
"Putting the customer first requires that every individual within the organization is accountable for adding value throughout the customer lifecycle."
"For anyone trying to do transformation, you need a theme that is compelling enough to drive the whole business. Make sure that the people and the processes are as right as the technology. And, as you make the journey, make sure it's based upon facts and not just hype."
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