AT&T Mobility 
Tags: cingular; success; enabler; von wright; testimonial; CRM
 
 

AT&T Mobility is the largest wireless company in the United States with more than 54 million subscribers who use the nation's largest digital voice and data network.

Von Wright, Vice President of IT Strategy and Planning at AT&T Mobility, discusses his company’s use of Amdocs products and services.


PARTNER AND IT PROVIDER
Amdocs is one of our most important IT providers and a significant partner of ours. They have done a good job at delivering, and the combination of Amdocs products and their defined integration points is a risk mitigation strategy.

ENABLER
We have standardized on the Enabler platform, which allows us to quickly bring products to market with configuration changes versus code changes.  The platform we had been using before would probably take on average about 9 months to do the kinds of things we can do in just a few months with the Enabler product.

OUR STANDARD CRM APPLICATION
Amdocs CRM is our standard CRM application, used by 35,000 service professionals to manage every contact that comes into our call centers.

INSPIRING CONFIDENCE
We have engaged Amdocs to help us in some strategy work around customer life cycle management. The people we work with at Amdocs clearly know their stuff, and that gives me confidence that we can implement customer life cycle management solutions with Amdocs.

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