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Lightico's compliant sales journey solution digitally transforms the connections between telcos and their customers.

Lightico is an award-winning SaaS platform that empowers businesses to fully automate and streamline all the essential customer tasks that end up breaking journeys. With the Lightico Digital Completion platform, customers upload documents, fill out forms, sign, get approval, and send ID for instant authentication with just a tap and swipe on their phone.

With Digital Completion, companies close more deals, complete more requests, and achieve their goals in record time — all while delivering an unforgettable customer experience. Hundreds of enterprises, including Fortune 500 companies in highly regulated industries such as finance, insurance, and telecommunications, rely on Lightico to eliminate breakpoints in their customer journeys.

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Website: https://www.lightico.com/

Benefits

  • Boost revenue per call by 10%
  • Improve NPS by 15%
  • Made sales journeys fully compliant
  • Improved sales advisor efficiency by 20%
  • Reduce call handle time by 10% (AHT)

Use cases

  • Dynamically create and show orders to customers while speak on the phone
  • Replace tedious script reading with dynamic digital T&C acceptance
  • Streamlined and secure end-to-end contract management & signatures
  • Instant document & ID collection
  • Simplified completion of e-Forms
  • PCI compliant secured payment collection even for WFH environment
  • Ensure full compliance, eliminating risk and customer disputes
WHY STOP
AT AVERAGE?

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cloud

Embrace the cloud and together we’ll see your business agility, innovation and scalability soar to new heights.

Simplify the complex,
deliver the brilliant

automation

Discover the streamlined, cost-efficient and intelligent answer to increasingly complex customer, IT and network demands.

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Fill your customers’ day
with content they love

media

Build an irresistible content proposition and experience that keeps your customers coming back for more.

Reinvent the customer
experience. Every day.

digital

Discover the agility to deliver a jaw-dropping digital experience that always exceeds expectations.

Make today’s impossible
tomorrow’s possible

5G

Unlock the full potential of 5G and shape the network to create new capabilities, unique business models and game-changing opportunities.

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about Amdocs

Discover how Amdocs can help your business.

cloud

Your future looks breath-taking from here.

automation

Simplify the complex, deliver the brilliant.

media

Fill your customers’ day with content they love.

digital

Reinvent the customer experience. Every day.

5G

Make today’s impossible tomorrow’s possible.

about Amdocs
cloud
automation
media
digital
5G

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